And no, I’m not talking about your mental state early last Sunday morning when you stumbled into your apartment after a late-night jaunt downtown.  I’m talking about your writing.   I’m amazed by how many typos I see everywhere, on everything, lately.  Typos on resumes.  Typos on street signs.  Even typos on birth ...

Touche, Scot Herrick.  Over at Cube Rules, Scot suggests that innovation may be overrated, and that innovation means very little without the ability to execute on great ideas.   Innovation is important, says Scot, because we all need to be adapting to the changing business environment.  But too often, we see innovations as meaning ...

I’ve been taking on some new management responsibilities recently.  And you know what I realized?  The number one quality I appreciate most in a direct report is reliability.  By reliable, I mean a person who says she is going to do something, and then actually does it in the agreed-upon manner.     You’d think this one ...

The customer’s always right.  This is the mantra that customer service representatives have to repeat to themselves every day – if they want to keep their jobs.  But what happens when you come into contact with a particularly angry customer, who is determined to give you a piece of her mind?  When I was writing They Don’t Teach ...