The news is buzzing about “No-Drama” Obama’s cabinet picks.  Says the New York Times:  “After running a campaign known for its almost military-like cool and discipline, the president-elect is now assembling a staff whose members are known for their combativeness.  His chief of staff, Rahm Emanuel, is a take-no-prisoners ...

A few months ago, I sent a blogger I respect tremendously a copy of my new book, which he had agreed to review.  He passed it off to his summer intern, which was okay by me, because after all interns are often my target audience and I engage with this age group every day.  Said intern promised to have the review posted by the middle of ...

My son is almost six months old, and being the overachiever he is, is already beginning to crawl.  My husband and I hired a baby-proofing consultant to come to our house and tell us what we needed to do to each room so that Jonah does not choke, fall, get electrocuted, or pull a piece of furniture down on his head.  At the end of ...

Touche, Scot Herrick.  Over at Cube Rules, Scot suggests that innovation may be overrated, and that innovation means very little without the ability to execute on great ideas.   Innovation is important, says Scot, because we all need to be adapting to the changing business environment.  But too often, we see innovations as meaning ...

The customer’s always right.  This is the mantra that customer service representatives have to repeat to themselves every day – if they want to keep their jobs.  But what happens when you come into contact with a particularly angry customer, who is determined to give you a piece of her mind?  When I was writing They Don’t Teach ...

[ImageAttachment]   Much as we may grumble about our colleagues, they’re there for a reason.  Your company or department’s workload is too much for one person.  Sometimes, you’ll even get a direct report or two (or even a whole group) to help manage the never-ending stream of tasks.  Because there are only so many hours in a ...

[ImageAttachment]   Ah, the meeting - a universal symbol of Corporate America that we love to hate.  But team meetings serve a variety of purposes, including communicating new goals and information, building teamwork, motivating co-workers, and providing a forum to resolve issues.  If your group never gets together as a ...