I am expecting my first child in March. My husband and I can’t wait to meet our little boy, but are a bit apprehensive of having our lives turned upside down.  While starting and nurturing our own family unit is a high priority for us, we maintain two busy careers.  And to further complicate matters, I am giving birth to more than just a ...

Last week, after we talked about the benefits of volunteering, no one will likely argue that it’s a worthwhile thing to do.  But how can you find time for it amongst the insanity of your everyday life?  Here are a few tips:   •          Determine what’s important and meaningful to you, ...

I’ve been taking on some new management responsibilities recently.  And you know what I realized?  The number one quality I appreciate most in a direct report is reliability.  By reliable, I mean a person who says she is going to do something, and then actually does it in the agreed-upon manner.     You’d think this one ...

The customer’s always right.  This is the mantra that customer service representatives have to repeat to themselves every day – if they want to keep their jobs.  But what happens when you come into contact with a particularly angry customer, who is determined to give you a piece of her mind?  When I was writing They Don’t Teach ...