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Telesales Manager · Foothill Ranch, CA
Oakley, Inc. is a sport and lifestyle brand, driven to ignite the imagination through the fusion of art and science. Oakley's thirty-year legacy of invention has led to a diversified range of products including high performance sunglasses, prescription lenses and frames, goggles, apparel, footwear, and accessories. The essence of the brand is communicated through professional and amateur athletes who depend on Oakley products to provide them with the very best while they redefine what is physically possible. Headquartered in Southern California, the company's optics brand portfolio includes Eye Safety Systems, Fox Racing, Mosley Tribes, Oakley, Oliver Peoples, and Paul Smith Spectacles. In addition to its wholesale business, the company operates retail locations including Bright Eyes, Oakley O Stores, and The Optical Shop of Aspen.
BASIC FUNCTIONS: Oversee daily functions of in-bound call center, supporting direct sales and customer service for web customers. Ensure that telephone customers are satisfied and orders are taken by a friendly and efficient staff. Identify and resolve escalated customer interface issues to provide the best customer service. Implement...
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