Customer Service Representative I  ·  Superior, CO
Posted 30+ Days Ago

Job Summary:
Provides superior service to bank customers by performing banking transactions, opening new accounts and expanding customer relationships.

Essential Functions:
* Receives, posts, pays out funds, balances and proofs customer accounts.
* Opens new accounts for checking, savings, business accounts, IRA, etc.
* Identifies customer needs and recommends specific products and/or services by use of CNA process.
* Expands customer relationships by making appropriate referrals, such as investments, mortgage and commercial loans and handling consumer loans by taking applications and assisting with processing.
* Maintains and balances cash drawer.
* Accepts and posts credit card and loan payments and payoffs.
* Performs account research and problem solving as needed.
* Cross-trains in other areas of the financial center, such as ATM, Vault, Savings Bonds, Safe Deposit, Wire Transfers, other ancillary services and assists with opening and closing financial center.
* Contributes to the achievement of financial center sales/service goals by meeting/exceeding individual goals.
* Upholds customer satisfaction by supporting external and internal customers and answering...

 
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