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Customer Service Specialist · Issaquah, WA
Job Title: Customer Service Specialist
Job Category: Customer Service
Product: (Not Product Specific)
Date Posted: 07/18/2008
Job Code: 237512
Location: WA - Issaquah
Travel Required:
The Inbound Telesales Agent provides sales and licensing information to strategic Microsoft customers regarding all Microsoft products and programs.
Deliverables/Tasks
Telesales Service Delivery
o Provide sales consultation by delivering accurate and timely pre-sales product and licensing information
o Promote Microsoft programs and current offerings associated with them
o Introduce Microsoft products or solutions to effectively up-sell identified opportunities
o Resolve complex or difficult customer service issues
Sales Lead Generation
o Consistently identify sales opportunities
o Create and submit sales leads to Inside Sales agents
Customer Feedback
o Provide customer or partner feedback to Microsoft regarding satisfaction with products, programs and other services
o Effectively communicate with Account, Product, Program or Team Managers to resolve escalated issues
Product and Licensing Knowledge
o Demonstrate credible product knowledge and the ability...
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