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Customer Service Supervisor / Facilities Supervisor · Bellevue, WA
POSITION PROFILE
Supervises day-to-day operations of specified 1-3 person site. Does not have hiring, firing or job performance responsibility for the personnel on site. At these sites, the employees report directly to the IAM. May run shifts or site solo. Develops, implements and reviews related procedures. Invoices accounts and interacts with customers; assists in maintaining acceptable profit levels and ensures that customer expectations are met. The Site Supervisor is the point person on site for customer issues and contract compliance. Functions as a document specialist or other operations worker. If a site exceeds 3 people, it must have a Site Manager or Assistant Manager if part of a larger campus-environment site.
JOB DUTIES AND RESPONSIBILITIES
* Responsible for effective implementation and management of IKON Service Excellence.
* Functions as a document specialist or other operations worker.
* Handles formal contact with the customer on a daily basis in IMS.
* Provides training on workflow and machine operations when necessary.
* Ensures payroll accuracy by overseeing and correcting all time clock punches.
* Achieves shift profitability in the area of cost of...
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