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Copy Center / Customer Service Manager · Waltham, MA
IKON Office Solutions has an opening for a Copy Center Mgr / Customer Liaison at a client site in Waltham, MA.
Hours are Monday through Friday 8 am to 5 pm.
Position Profile
Supervises day-to-day operations and staff of IMS sites; 80% of time should be spent in managing duties, no more than 20% in operating production equipment. Develops, implements and reviews related procedures. Invoices accounts and interacts with customers; assists in maintaining acceptable profit levels and ensures that customer expectations are met. This position has high degree of customer interface.
Job Duties and Responsibilities
* Responsible for effective implementation and management of IKON Service Excellence.
* Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies.
* Manages total production labor percentages by achieving percentage of production worker labor and quality control labor established by the company.
* Meets quality and deadline standards by the effective use of job scheduling practices.
* Handles formal contact with the customer on a daily basis in IMS and as needed in BDS/LDS.
* Provides...
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