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Front Desk Receptionist · Orlando, FL
POSITION PURPOSE
Responsible for immediately greeting potential owners and guests upon their arrival for a sales presentation. Efficiently pairs owners and guests with appropriate Sales personnel using established guidelines and procedures. Duties are performed in support of outstanding guest service.
EXAMPLES OF DUTIES
Essential Functions:
PREVIOUS HOSPITALITY GUEST RELATIONS OR FRONT DESK EXPERIENCE REQUIRED
• Provides outstanding guest/owner service at all times, including answering inquiries, providing information and general problem solving.
• Assigns tours to Sales Counselors, ensuring all guidelines and policies are strictly adhered to. Immediately brings any concerns or problems to the departmental manager or designated management personnel.
• Prepares vacation planners on a daily basis in support of the tour assignment process. Planners are prepared and organized using established policies and procedures.
• Enters data into company computer system, following established policies and procedures. Entry is done in a timely and accurate manner, with any concerns or p1oblems brought to the attention of the departmental manager.
• Maintains a record of attendance for...
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