|
Program Manager · Fairfax, VA
The Program Manager is responsible for overall management of all actions pertaining to the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHS/USCIS) Service Center Operations Support Services (SCOSS) contract, to include management of two remote facilities and 1,000+ employees processing immigrant applications and petitions. General responsibilities include but are not limited to facilitating effective recruiting/staffing, monitoring productivity and quality assurance, cost/budget management, and serving as the primary liaison to the Government and other contract team members.
Specific Duties:
â?¢ Responsible for remote management of service centers and staff in CA and VT
â?¢ Performs and oversees the performance of performance management, risk management, strategic planning, quality assurance, etc.
â?¢ Responsible for managing cost, schedule, and performance to contractual metrics
â?¢ Organizes staff and staffs the contract to meet project goals
â?¢ Directs staff in the conduct of the project
â?¢ Meets frequently with customer to ensure complete understanding of project requirements and customer satisfaction
â?¢ Develops and submits deliverables as...
|
|
