Master Copier Technician - Bowling Green Area (04305) · Bowling Green, KY
IKON Office Solutions, Inc. ·  Search for contacts: Facebook · LinkedIn · Jigsaw · Spoke

POSITION PROFILE

Services and repairs a variety of office equipment at customer locations, usually within the Bowling Green / Owensboro area. Viewed as specialist on assigned products, which includes the Canon copier line.

JOB DUTIES AND RESPONSIBILITIES

* Specializes in the servicing and repair of a core set of highly complex office products.

* Manages territory, inventory and customer relationships.

* As a specialist, provides 2nd level technical support to other technicians.

* Achieves expected productivity levels associated with assigned workload and level of experience. Demonstrates technical expertise and provides specialist services

* Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of highly complex office products.

* Demonstrates required digital competencies associated with assigned products and level assignment.

* Performs troubleshooting and repairs or replaces equipment components as necessary.

* Completes technical training on new equipment as assigned. Provides advanced training

* Conducts OJT for new and experienced technicians as required.

* Conducts technical...

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