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Client Service Representative · San Ramon, CA
* Interacting with clients via telephone on a daily basis.
* Resolving client concerns relating to payroll and tax matters, systems issues, and support of client transmission issues.
* Providing client training by periodically explaining the benefits of additional reports and products that the client does not currently use but may find useful.
* Participating in designated client calling and other retention-oriented programs.
* Keeping abreast of Paychex Major Market Services payroll system and software changes, major changes and trends in the computer industry, and changes in wage and tax law.
* Conducting branch training sessions as needed.
Qualifications
A High School diploma (Associate's Degree preferred) and 3 years experience in a technically oriented customer service organization are required. The equivalent combination of education and experience will also be considered. Proven problem resolution and strong interpersonal skills are required.
Job
: Customer Service
Primary Location
: California-San Ramon
East Bay Office (7271)
2527 Camino Ramon
Suite 185
San Ramon, 94583
Schedule
:...
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