|
Tier I/II Help Desk Specialist · Washington, DC
General Dynamics Information Technology is a top-tier IT integrator that provides information technology, systems engineering and professional services to customers in the defense, intelligence, homeland security, federal civil and commercial sectors. With 16,000 professionals worldwide, the company has the customer knowledge, domain expertise and proven performance to manage large-scale, mission-critical IT programs.
GENERAL SUMMARY: Provides technical support and troubleshooting to network hardware and software; Works under general supervision; Performs additional duties as assigned.
PRINCIPAL DUTIES/RESPONSIBILITIES:
1. Performs installation, configuration, and upgrade of computer hardware and software.
2. Provides end-user software troubleshooting and support.
3. Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.
4. Provides network troubleshooting and support.
5. Participates in the administration of e-mail systems.
6. May participate in the design and administration of websites.
7. Provides guidance and work leadership o less-experienced technicians.
8. Provides phone and help-desk support for local and...
|
|
