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Clinical Education Specialist · Indianapolis, IN
The Clinical Education Specialist is responsible for in-servicing and training our new and existing customers on all Biopsy products. This includes new product in-service, follow-up training, tradeshow support and other educational activities
Essential Duties & Responsibilities
New Product In-service
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Majority of time spent in conducting training session for surgeons, radiologists, nurses, imaging technologists, sonographers and technical assistants on using the device(s).
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Contact new customers within three business days of receipt of notification
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Discuss critical account information with sales team before all installations
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Schedule initial in-service within target timeframe of two to three weeks of install
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Ensure that new accounts have ordered the necessary products and accessories for a successful install/in-service and check to confirm receipt at customer site
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Monitor and discuss with sales team and customer service accounts that are in need of additional training
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Provide input on educational material and distribute to customer base as needed
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Field clinical questions from customers when necessary.
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Record, communicate and track all visits
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