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Field Service Engineer · Bedford, MA
Job Title Field Service Engineer
Location Bedford, MA, US
Department Name Territory: New Orleans, LA
Organizational Relationships
Summary of Duties and Responsibilities
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Responsible for the installation and service of Hologic products (mammography, digital mammography, bone densitometry, and mini c-arms) which include electrical, mechanical and software components.
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Establish and maintain a high level of customer satisfaction with Hologic's products, support and service.
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Complete all remedial service actions, standard system checks, and required hardware and software upgrades in accordance with approved policies and procedures.
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Assist other Field Engineers as necessary.
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Maintain a good customer service reputation by complying with all regulatory requirements and all aspects of DQSM.
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Complete and submit all required paperwork on time and accurately.
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Train customers on the basic operation and use of Hologic products.
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Provide feedback to the District Manager concerning product performance anomalies encountered in the field, and make recommendations for service improvements.
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Provide support at conventions, trade shows and customer trials.
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Provide pre...
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