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Helpdesk Manager Consultant
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Chicago, IL
Posted
30+ Days Ago
(Expired)
Must have:
- Proven track record of help desk process re-engineering
- Experience in process mapping
- Experience with help desk/call center applications
- Consulting experience with similar engagement(s) including the full range of help desk activities, including issue capture, tracking escalation procedures, effective client communication and reporting, development of improvement roadmaps.
- Excellent presentation skills, interpersonal skills
Nice to have:
- Experience managing a help desk/call center organization
- Exposure to Infra software.
- Knowledge of, and experience with, ITIL constructs.
- Ability to bring best practice examples of components (such as client reporting)
About Hudson IT
Hudson IT serves as a trusted resource for clients seeking high-quality technology professionals. We seek candidates interested in contract/consulting for Hudson and for placement directly with our client companies with diverse skills - from web design to systems implementation, network planning, program management to performance integration.
We attract the best and the brightest talent in the industry, connecting your skills and personality to our clients' specific requirements. Our...
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