This manager supervises employees in an office environment and assists the Stanley Processing Manager in overseeing all task areas of Passport production.

Specific Duties:

â?¢ Managing administrative, personnel, and operating processes in order to meet production expectations for timely issuance of Passports.
â?¢ Developing, implementing and overseeing the training of staff.
â?¢ Documenting and managing performance, attendance or conduct issues.
â?¢ Planning, directing, and coordinating the daily activities of mail open, cashier, image capture (scanning), image review, data entry, book-print, quality control, and PRISM (passport record scanning) for Passport production.
â?¢ Overseeing customer service functions such as searches, re-writes, re-issues, and re-mails.
â?¢ Verifying adherence to all department and agency security regulations and internal controls.
â?¢ Developing and verifying reports on timekeeping, production or other data in a timely manner and as required.

Required Knowledge - Skills - and Abilities:
Bachelors Degree from an accredited university or college in a related field such as Business or Liberal Arts and a minimum of five (5) years of office experience...

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