JOBFUNCTION:

Responsible for the centralized collection of past-due commercial loans in the portfolio. Also, responsible for identifying problem loans due to chronic delinquency or other information received in the collection process to the Manger.

REGULAR DUTIES:

·        Contacts past due loan customers in accordance with established performance standards to make payment arrangements and determine the basis for the delinquency. Documents call results.

·        Coordinates customer contact with loan account officer in circumstances when conventional centralized collection methods do not achieve desired results.

·        Identifies past due accounts for which loan risk ratings should be reviewed for possible downgrade due to payment record or other information. Refers such accounts to Loan Control Coordinator or Manager for handling.

·        Identifies accounts in need of loan workout or term modification and refers same to Manager for expedited handling.

·        Refers loans with billing or payment posting problems to the appropriate banking office customer service personnel for assistance.

·        Communicates with other financial institutions and credit reporting...

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