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Customer Service Rep · San Antonio, TX
The Customer Service Representative I – Latin America in the Diabetes Call Center provides quality phone support for inquiries from customers or family members using our medical devices to manage their diabetes throughout Latin America.
Position Responsibilities
• Provide customer service and technical support for customers experiencing an issue with or having a question about their medical device or related Medtronic products.
• Conduct follow up calls with customers and research issues off line as needed.
• Accurately and concisely document customer feedback and any troubleshooting completed during each call.
• Meet or exceed key performance indicators measuring productivity as defined by management.
• Assist in the consolidation and maintenance of a Latin America patient database.
• Proactive management of upgrade programs with Latin America customers and distributors.
Basic Qualifications
• One year experience working as a call or contact center representative.
• Experience using a computer.
• Presents written information in a clear, concise and grammatically correct manner.
• Fluent in Spanish.
Desired/Preferred Qualifications
• High volume call center experience (40...
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