The Customer Contact Center Supervisor takes ownership of building and leading a team of Customer Contact Representatives (CCR’s) who meet or exceed the strategic goals set by the Piedmont Natural Gas (PNG) Leadership Team in support of positive customer relationships balanced by corporate fiscal responsibility.

Escalated calls will be normally forwarded to this position for problem/issue resolution. The supervisor must mentor, coach, train and motivate their team in ongoing development and in pursuit of best practices. The supervisor must use judgment and problem solving skills that resolve performance issues in a timely and constructive manner. The supervisor must achieve high levels of employee and customer satisfaction while also meeting company goals for efficiency and cost effectiveness. In addition, the supervisor is encouraged to seek ways to improve work processes and increase their skill level and knowledge and that of their team.

Required:

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AA Degree or the equivalent of 2 years completed college course work in business or a related field; OR 3 years supervisory experience working in a customer service capacity.  BA/BS preferred.

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Supervisory experience in a Call...

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