Lead Customer Service Representative (Correspondence/Phone) · Woodland Hills, CA
Blue Cross of California ·  Search for contacts: Facebook · LinkedIn · Jigsaw · Spoke

Helping make health care for Californians easy, accessible and reasonably priced
is a great calling. Knowing that your company has channeled over $100 million
back into California communities and will continue to do so is flat out
uplifting. Join the hardest working, not-for-profit health plan in California
and be part of the solution.

Responds to and resolves various customer inquiries via telephone and
correspondence, and resolves claims problems within established production and
quality standards. Answers incoming calls and written requests for information
from members or providers promptly and accurately. Composes routine and
non-routine correspondence to answer member inquiries that require a written
response. Coordinates with other departments to ensure timely and appropriate
responses. Expedites and resolves complex issues and makes claim adjustments.
Educates others on the Blue Shield product, providing accurate information and
updates to policies and procedures, improving overall customer satisfaction in
the process. In the Lead role, deals with the most complex cases and issues as
an individual contributor or may focus on mentoring and acting as a backup...

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