Member / jromito

Brief Profile
Sales/Collections/Customer Service         
   Sales
   Offer customer protection options
   Transfer funds for customer accounts
   Selling Home Equity Line Products
   Sales of unsecured loans   
   Training
   Monitoring and reviewing recorded calls
   Peer interview - new employees observe my           work
   Mentoring to improve co-workers performance
   Collections
   Develop customized payment plans
   Utilize skip tracing tools (Choice Point, Fast Data) to track delinquent clients
   Recovery of delinquent assets as well as charged off accounts
   Created and sent customized collection letters to customers to encourage call backs
   Customer Service
   Provide interest rate information
   Reassess lines of credit
   Resolving customer complaints
   Answer detailed questions for customer accounts

Occupation Focus
Occupation Focus: Business and Financial Operations

Experience
Most Recent Employer: Progressive Insurance
Most Recent Job Title: CSR
Industry Focus: Installation, Maintenance, and Repair
Current Career Level: Experienced (Non-Manager)

Education
School: Mercyhurst College
Major: Marketing
Most Advanced Degree: Bachelor's Degree
Graduation Year: 1995

Desired Employment
Desired Job Title: Senior Account Manager
Desired Salary: $40,000

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