Senior Operations Leader with extensive experience leading divisions in large fortune 500 corporations.  Consistent track record of improving bottom line by increasing productivity; improving efficiency; reducing expenses, while also improving customer/employee satisfaction.

•   Management & Leadership – Accomplished in leading large numbers of employees at all levels, including directors, managers, business analysis, team leaders and associates.  Proven ability to collaborate and influence with senior and global leadership teams.
•   Business Acumen – Six Sigma champion; resourceful in implementation of operational improvements and management of challenging projects.  Excellent analytical and problem-solving skills with a proven ability to identify needs; enhance efficiencies and reduce cost.
•   Customer Advocate – Customer and employee-oriented, with a proven ability to proactive identify customer issues and significantly improve overall customer satisfaction.